Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a return

Contact us at support@HVHWorks.com before sending any item back. If your return request is approved, HVHWorks will provide the appropriate return instructions and return address. Returns sent without prior authorization may not be accepted. Please do not send a return before receiving instructions from us.

Damages and issues

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Personalized, customized, made-to-order, and final-sale items are subject to the exclusions in this policy and may not be eligible for return. Other non-returnable items include perishable goods, personal care goods, hazardous materials, flammable liquids, and gases. We do not accept returns on sale items or gift cards. Please contact support@HVHWorks.com if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to get a different item is to request a return for the item you have and, once that return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact support@HVHWorks.com.